The Power of Proactive Solutions and Teamwork

The Shared Services department of NEOM has 200+ employees divided up into 4 main divisions: IT, People, Procurement, and Finance. With this vast number of employees from different backgrounds and roles, can come many challenges in terms of performance, servicing customers and cross-functional engagement. This diverse community was seeking a more dynamic way to engage with one another in order to further enhance their functionality in the workplace.

Boosting Cross-Functional Engagement

The focus was sharing a customer service driven mindset with the employees of NEOM’s Shared Services department and boosting cross-functional employee engagement. The aim was to bring all of these people closer together and have them, by themselves, come up with viable solutions for any challenges they may be facing when it came to achieving their work objectives, all while working in a way that is fun & engaging.

Recognizing Challenges & Problem Solving

A workshop was conducted to further enhance the Shared Service department employees’ customer service skills. Our aim for this workshop was to provide these groups of people with a structured challenge discovery and idea generation approach, with the process that they could use to work together and address any challenges they may be facing, enabling them to come up with actionable solutions.

The workshop was divided up into two sessions; the first being customer-centric and the second aiming to further enhance employee engagement. Each of the sessions included fun and engaging activities in order for the participants to identify the challenges and come up with actionable solutions.

Connecting as a Unified Shared Services Department

The day was filled with interactive and engaging activities, where the mini–Design Sprint sessions were the coreaspect of finding solutions, as the NEOM’s Shared Service department employees worked as teams and further developed a customer service driven mindset. They were accordingly thinking cross-silos and cross-functions, reflecting and thinking as a single unit. The participants benefited from this activity socially, and are now even more connected with one another, knowing the importance of working cohesively as a team in order to provide better services.

One of the outcomes of this workshop was a more focused Design Sprint session with cross-functional senior management to tackle specific occurrences that surfaced as part of NEOM Shared Services interacting with its clients. This led to the initiation of four projects, with assigned teams given defined timelines and specific roles & responsibilities, which are enabling them to implement real changes on the ground.

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hello@taurus.co.com

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Suite 301,
3rd Floor, Jana Heights,
Malik Road, Jeddah, KSA

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